An intelligent outbound dialer and CRM we're building for SLine, AI-assisted dialing, sales workflows and customer data in one console, so agents spend their time talking, not clicking.
SLine's Dialer & CRM is a sales-communication console that Iluminators is building for SLine, a Swiss/DACH telecom. It brings an intelligent outbound dialer together with a built-in CRM, so sales and call-centre teams can run campaigns, reach contacts and keep every interaction in one place.
Sales teams lose hours to manual dialing and scattered customer data across tools. The Dialer & CRM unifies calling, contact records and follow-ups in a single workflow, more conversations per hour, and nothing falling through the cracks.
SLine's business customers across the DACH region, call centres, outbound sales teams and support desks that live on the phone and need their CRM right next to the dialer.
The console is being built around a single idea: keep the agent in one screen, from dial to disposition.
Outbound dialing with queue logic and call pacing that keeps agents on live conversations, not dial tones.
Contacts, companies and full interaction history in the same console as the dialer.
Call dispositions, follow-up tasks and pipelines that move a lead from first dial to close.
Agent, supervisor and admin views, each person sees exactly what they need.
Call volumes, outcomes and agent performance, so supervisors can steer the floor in real time.
Built to plug into SLine's own VoIP backbone for reliable, carrier-grade calling.
Iluminators is developing SLine's Dialer & CRM end-to-end, design, engineering and integration. Follow its progress on SLine.